The cultural change process in British Airways Essay

The cultural interchange process in British Airways - Essay typeThe project begins with the description of the type of change that was brought ab show up in the makeup highlighting on the variant forces for change. The British Airways have recently embarked on a cultural change program with the focus of transforming the organization into wizard where innovation, customer focus, and growth would account for the major defining qualities of the organization. The organization has demonstrated immense inefficiency since 1979 arising out of its culture and history. Even though British Airways was to be controlled by the board, the bodies operated autonomously and were least integrated in practice. This was one of the major reasons why there were inefficiencies in operations which became a predominant backlog in the high societys culture and organizational efficiencies. This called for a reorientation program for uplifting and reinforcing the operational culture by dint of the remova l of the ever increasing inefficiencies. The cultural change program was based on the following tailfin main themesPerformance- Creation of a performance based cultureColleagues Engaging workers and employees in British Airways for transforming BA into a high performing workplace,Customers Focusing all the people in the organization to deliver accordant service to customersPartnerships The development and maintenance of world class partnerships with the key internal and external stakeholders of the organization andoperating(a) efficiency Driving for continuous improvement both for the short and the long term. (British Airways, A new change programme). Forces for Change in British AirwaysSuppliers The procurement team of the company has recorded and measured risks across the important suppliers. It has presently identified more than 25 numbers of suppliers who, if they ceased to trade with, would lead to the creation of abominable operational difficulties. This called for the nee d to